How REDYVO handles your information.

REDYVO respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you use our website or request mobile repair service.

Information We Collect

We may collect information you provide when booking or contacting us, including:

• Name
• Phone number
• Email address
• Service address
• Device model and requested repair
• Preferred appointment date and time
• Repair notes and customer communications

We may also collect limited technical information through the website, such as browser type, device type, IP address, pages visited, and general website usage information.

How We Use Information

We may use collected information to:

• Review and confirm appointment requests
• Provide repair services
• Communicate about scheduling, arrival times, and service updates
• Respond to questions and customer-support requests
• Maintain repair and warranty records
• Improve our website and customer experience
• Prevent fraud, misuse, or security incidents
• Comply with applicable legal obligations

Text Messages and Email

When you provide your phone number or email address, we may use it to communicate about your booking, appointment, repair, warranty, or customer-support request.

Marketing messages will only be sent when permitted by law and when appropriate consent has been obtained. Message and data rates may apply to text messages.

Payments

When online payments are introduced, payment information may be processed by a third-party payment provider. REDYVO does not intend to store complete payment-card details directly on its website.

Cookies and Analytics

We may use cookies or similar technologies to keep the website functioning, understand website usage, improve performance, and measure marketing results.

Third-party analytics or advertising providers may collect information according to their own privacy policies.

How We Share Information

We may share information only as reasonably necessary with:

• Technicians assigned to complete your requested service
• Scheduling, email, SMS, hosting, analytics, and payment providers
• Professional advisers such as attorneys, accountants, or insurers
• Government authorities when required by law
• A successor business in connection with a merger, sale, or transfer

REDYVO does not sell customer personal information for money.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, transmission method, or storage system can be guaranteed to be completely secure.

Data Retention

We retain information only for as long as reasonably necessary to provide services, maintain business and warranty records, resolve disputes, enforce agreements, and comply with legal obligations.

Your Choices

You may contact us to request that we correct or delete certain personal information, subject to legal, security, warranty, and recordkeeping requirements.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.

Changes to This Policy

We may update this Privacy Policy as our services, technology, or legal obligations change. The updated date will appear at the top of this page.

Contact Us

Questions about this Privacy Policy may be directed to REDYVO using the contact information displayed on this website.